ORCHARDCHICK CEU ACADEMY

Terms and Conditions

Last updated: November 11, 2026.

1. Who these terms are with

These terms are between you and OrchardChick CEU Academy. By creating an account or buying a course, you agree to them.

2. Your account

  • One account per person and per FDACS license or certificate number.
  • Use your own legal name and your own FDACS license or certificate number.
  • Keep your password private. You're responsible for activity on your account.

3. Completing a course yourself

At sign-up, you certify that you are the FDACS license or certificate holder named on the account and that you will complete the course yourself, using your own license or certificate number. Completing a course under someone else's name or license number is fraud, can be penalized, and credits can be denied.

4. How credit works

To earn your certificate, watch every lesson in order and pass the final exam with 75% or better. Our courses include the elements FDACS requires: lessons that unlock in order, videos you watch to the end, recorded start and finish times, and a final exam. If you don't pass after 3 attempts, you'll need to repeat the course. CEU credit is granted under FDACS rules. We enter your attendance into the FDACS CEU system within 2 weeks of your completion, but FDACS decides how credits are applied to your license.

4a. Accessibility

Every lesson has captions and a downloadable script. If you need another accommodation to take a course, email us. We'll work with you on any change that doesn't alter what FDACS requires to earn credit.

4b. No product promotion

Our courses don't promote any brand or product, and our instructors have no financial interest in any product discussed. Product labels shown in lessons are teaching examples, with brand names hidden.

5. Course content

Our courses are general educational guidance. Some property sites, especially near lakes, ponds, springs and wells, may need stricter measures. Always follow the label, state law, and your local ordinance, which may be stricter than the state rule.

6. Prices and refunds

Prices are shown in U.S. dollars on each course page. Refunds follow the 7-day refund policy below.

7-day refund

If you're not satisfied, you can ask for a full refund within 7 days of purchase, as long as you haven't started the final exam and haven't received a certificate.

How to ask

Email academy@occeuacademy.com with the email address on your account and the course name. We'll reply within 2 business days. Approved refunds go back to your original payment method, and your access to the course ends.

When we can't refund

  • After 7 days from purchase.
  • After you've started the final exam, including when you don't pass within the 3 attempts allowed.
  • After you've received your Record of Attendance (form DACS-13325). Once a certificate is issued, your attendance is recorded for FDACS reporting.

If something goes wrong on our side

If a technical problem on our end keeps you from finishing the course, email us and we'll fix it or refund you, whatever the timing.

7. Our content

All course videos, scripts, graphics and exams belong to OrchardChick CEU Academy or are used with permission. You may download the lesson scripts for your own study. Please don't copy, share or resell course materials.

8. Ending access

We may suspend an account that breaks these terms, including any attempt to complete a course for someone else.

8a. Inactive accounts

  • Free accounts (no course purchased): if you haven't signed in for 12 months, we'll email you a reminder. If you don't sign in within 14 days of that reminder, we'll close the account. To keep it, just sign in. You're welcome to create a new account any time.
  • Accounts with a course purchase: we don't close them for inactivity while we keep your course and attendance records (see our Privacy Policy).
  • Closing an account removes your profile and sign-in. It doesn't remove attendance already reported to FDACS.

8b. Fair treatment

We welcome every learner and don't discriminate on any basis protected by law. If you feel you've been treated unfairly, email us.

8c. Accuracy and our responsibility

We work hard to keep course information accurate and current, but rules change, and some information may become out of date. Always check the current rule, the product label and your local ordinance. To the extent the law allows, our total responsibility for any claim related to a course is limited to the amount you paid for that course.

9. Changes and contact

We may update these terms, and we'll post the new date at the top of this page. Florida law applies. Questions: academy@occeuacademy.com.